Finesse Leisure is committed to providing a quality customer experience every time someone visits our facilities. As part of this we have implemented a Customer Care Plan and encourage customer comments to enable us to improve our service. In the early part of 2006 we implemented the Points of View feedback system. This includes:
Points of View feedback forms available at all facilities for comments and an assessment of our service.
Managers Question Time - a pre-programmed session every quarter where customers can meet the manager and discuss any issues.
Website Comment Forms - an easy way to give feedback on-line.
Customer Forums - a small group of interested customers who provide comments and suggestions on a regular basis.
Please click on this link to complete a comments form.
Please click on this link to see our complaints procedure.
